PRIVACY POLICY

Last updated: 27 mars 2026

Marc Pouliot, licensed real estate broker with RE/MAX Privilège, is committed to protecting the privacy and personal information of its clients, prospects and visitors to https://marcpouliot.ca, in accordance with the Act respecting the protection of personal information in the private sector (Law 25, Quebec) and the Personal Information Protection and Electronic Documents Act (PIPEDA, Canada).

1. Information We Collect

We may collect the following information:

• Contact Information : name, email address, phone number, mailing address
• Real Estate Information : property address, project type (purchase, sale, evaluation), search preferences
• Browsing Information : IP address, browser type, pages visited, visit duration, cookies
• Communications : messages sent through contact forms, conversations with the Clara AI assistant

2. Purposes of Collection

Your personal information is used to:

• Respond to your requests for information and contact
• Provide you with real estate brokerage services
• Send you newsletters and marketing communications (with your consent)
• Improve our website and personalize your experience
• Analyze website traffic statistics
• Comply with legal and regulatory obligations

3. Consent

By using our website and submitting your information through our forms, you consent to the collection and use of your data for the purposes described above. You may withdraw your consent at any time by contacting us.

4. Cookies and Tracking Technologies

Our site uses cookies for:

• Essential Cookies : site operation (session, consent preferences)
• Analytical Cookies : Google Analytics (GA4) to measure traffic
• Marketing Cookies : Google Tag Manager for conversion tracking

You can manage your cookie preferences via the consent banner displayed on your first visit, or by changing your browser settings.

5. Information Sharing

We do not sell or rent your personal information. We may share it with:

• RE/MAX Privilège : our real estate agency, in the context of transactions
• Service Providers : web hosting, email delivery, analytical tools (Google, etc.)
• Legal Authorities : if required by law or to protect our rights

6. Data Retention

Your personal information is retained for as long as necessary for the purposes for which it was collected, or in accordance with applicable legal obligations. Inactive prospect data is deleted after 24 months.

7. Security

We implement appropriate technical and organizational security measures to protect your information against unauthorized access, loss or destruction, including:

• SSL/TLS encryption across the entire site
• Restricted access to personal data
• Regular and secure backups

8. Your Rights

In accordance with Quebec's Law 25, you have the right to:

• Access your personal information that we hold
• Rectify inaccurate or incomplete information
• Withdraw your consent at any time
• Request deletion of your personal information
• File a complaint with the Commission d'accès à l'information du Québec (CAI)

9. Privacy Officer

For any questions regarding this policy or to exercise your rights:

10. Changes

We reserve the right to modify this privacy policy at any time. Changes will take effect upon publication on this page. We encourage you to check this page regularly.